---
title: Refund Policy | Bi-State Air Duct Cleaning
description: Refund Policy for Bi-State Air Duct Cleaning. Last updated 2026-05-02.
url: https://bistateairductcleaning.com/refund-policy
business: Bi-State Air Duct Cleaning
phone: 314) 582-0006
city: St. Louis
state: MO
last_updated: 2026-05-02
---

# Refund Policy | Bi-State Air Duct Cleaning

> Refund Policy for Bi-State Air Duct Cleaning. Last updated 2026-05-02.

# Refund Policy

Last updated 2026-05-02.

## Bi-State Air Duct Cleaning Refund & Cancellation Policy

_Last updated: 2026-05-02_

At Bi-State Air Duct Cleaning, we take immense pride in the craftsmanship and quality of our air duct and HVAC cleaning services across St. Louis, MO, and its surrounding areas, including Mehlville, Green Park, Saint George, and Oakville. Our dedication to providing a bespoke service experience extends to our policies, ensuring clarity and fairness in every interaction.

### Cancellation Policy

We understand that plans can change unexpectedly. To respect the time of our skilled technicians and maintain the highest level of service for all clients, we kindly request the following notice for cancellations:

- **Standard Appointments:** Cancellations made at least 48 hours prior to the scheduled service are eligible for a full refund.
- **Same-Day Appointments:** As these are often accommodated by re-arranging existing schedules, a 24-hour notice is required for a full refund.

Cancellations made after these periods may be subject to a fee reflecting the time and resources allocated for your appointment preparation.

### Partial Refunds

Partial refunds may be applicable in circumstances where a partial service has been rendered, or initial inspection reveals unforeseen conditions that necessitate a scope reduction. Our team will communicate transparently about any such instances, ensuring all decisions respect your home and our service integrity.

### Weather and Other Unforeseen Delays

In St. Louis and its environs, weather conditions can occasionally impede our ability to perform services safely and effectively. Should inclement weather or other unforeseen circumstances arise, Bi-State Air Duct Cleaning will promptly notify you to reschedule at your earliest convenience. Such rescheduling will not incur additional charges.

### Unhappiness Guarantee

Your satisfaction is paramount. If we do not meet the high standards you expect from Bi-State Air Duct Cleaning, please contact us within 7 days of service completion. Our unhappiness guarantee ensures that we will:

- **Reassess and Address:** We will return to your home to reassess the areas of concern at no additional cost.
- **Rectify:** Should any aspect of our cleaning fall short, we will make it right.
- **Refund:** If a resolution cannot be reached, a full or partial refund may be issued, depending on the nature and scope of the dissatisfaction.

### How to Request a Refund or Cancellation

Requests for cancellations or refunds can be made by contacting our customer service team. Please provide your name, contact information, service address, and details of your request. Reach us by:

- **Phone:** [Insert Company Phone Number]
- **Email:** [Insert Company Email Address]

We ask for your patience as we review each request thoroughly, ensuring that our resolution process remains fair and considerate to all parties involved.

### Commitment to Excellence

At Bi-State Air Duct Cleaning, our policies are crafted not only to protect our team but to uphold the trust you place in us. Whether you reside in the bustling heart of St. Louis or the tranquil surroundings of Green Park, our commitment to excellence and personalized care is unwavering.

Let us provide you with peace of mind, knowing that your home's air quality is in the hands of experienced professionals who hold your satisfaction in the highest regard.

For any questions regarding this policy or to discuss a specific concern, please don’t hesitate to reach out. Our team is always here to assist, ensuring that your experience with us is as seamless and satisfying as the air you breathe.

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## About Bi-State Air Duct Cleaning

Bi-State Air Duct Cleaning · Air Duct & HVAC Cleaning · Lemay Mnr Ct, St. Louis, MO 63125 · Phone: 314) 582-0006 · Rated 5/5.

Canonical URL: https://bistateairductcleaning.com/refund-policy